Frequently Asked Questions
No — the free video is publicly available and doesn't require an account. You'll only need to create an account and log in once you're ready to get a Membership Plan and start using Course Passes.
Choose a Membership Plan, complete your payment, and your Course Pass activates immediately. You can then start any course within your billing period.
A course pass gives you access to one course of your choice for your billing period. The annual ELITE plan works differently: it unlocks all courses at once, with no passes needed.
It depends on your Membership plan: STARTER gives you 1 course pass, PRO gives you 3, and MASTER gives you 9 per billing cycle. The annual ELITE plan gives you access to all courses for a full year.
No — once you activate a course with a pass, that pass stays assigned to it for the rest of the period. When your passes reset at the next billing cycle, you can choose the same course again or a different one.
No — you can activate your Course Pass on any available course whenever you're ready, at any point during your billing period.
Yes — you can browse each course's content and details first, then decide which one to activate with your pass.
As many times as you like — once a course is activated, you have unlimited access to its videos for the rest of your billing period.
Your Membership Plan decides how many course passes you get each month (STARTER, PRO, or MASTER) or, for ELITE, gives you full access to every course for a full year with a single annual payment.
Monthly plans (STARTER, PRO, MASTER) renew automatically every month, and you can cancel anytime. The annual ELITE plan is a one-time payment and does not renew automatically — you can purchase it again when the year ends if you'd like to continue.
You can upgrade anytime from your account settings. It takes effect immediately, any unused Course Passes carry over into your new plan, and you're charged the full price of the new plan right away.
You can schedule a downgrade anytime, free of charge. You keep full access to your current plan until your next billing date — only then does the lower plan start. You can change your mind anytime before that.
Go to your account settings and cancel anytime — no need to contact us. You'll keep access until the end of your current billing cycle, and you can reactivate before then if you change your mind.
No — course passes are valid only within the billing cycle in which they're issued and expire automatically at the end of that cycle, whether used or not. A fresh set becomes available with each renewal.
Since you get instant access to digital content, refunds generally aren't available once a course has been activated. Exceptions apply for duplicate payments, technical errors, or where required by law.
Yes — every payment automatically generates an invoice, sent to you by email in PDF format.
All of that is in your account profile — it shows your current Membership plan, available course passes, active courses, and your next renewal date.
Yes — your plan is tied to your account, not to one device. For security, we may apply reasonable device or session limitations to prevent unauthorized use.
No — your Membership Plan is for personal use only. Sharing your account or login credentials with others isn't permitted, and you're responsible for all activity on your account.
Courses can be accessed on any modern device with an up-to-date web browser and a stable internet connection — no app to download.